English: Hotel F&B Service

Is This Course Right for You?

This applied language programme is a strong fit if you:

• Work in a hotel bar, restaurant, or room service role and need stronger guest communication skills.
• Regularly interact with international guests and want to handle orders, recommendations, and payments with greater confidence.
• Are an intermediate (B1) learner looking for structured, workplace-specific English training.
• Prefer practical hospitality language training over general English fluency practice.

What You Will Learn

This course is built around four practical units, each targeting a core part of the hotel F&B professional's role:

• Unit 1 — Bar Orders and Payment Welcome bar guests warmly, take drink orders accurately, describe what is available, offer suitable alternatives when items are unavailable, present the bill clearly, and handle common payment methods.
• Unit 2 — Restaurant Welcome, Seating and Food Orders Welcome restaurant guests professionally, check and handle reservations, guide guests to their seats, offer aperitifs, take starter, main-course and drink orders in sequence, recommend dishes with confidence, and explain menu items clearly and simply.
• Unit 3 — Desserts, Recommendations, Bills and Corrections Offer desserts, cheese, coffee and tea with polished language, recommend items and explain ingredients or preparation in simple terms, invite feedback on the meal, identify and correct mistakes on the bill, and close the interaction in a warm and professional manner.
• Unit 4 — Room Service Orders and Service Availability Answer room service calls clearly and professionally, take and verify orders, clarify room numbers and menu choices, explain delivery times, apologise appropriately for incorrect or unavailable items, and communicate service availability with simple, helpful explanations.

Real-World Project Scenarios

Every unit is grounded in practical application so you can use your new language skills on the floor immediately. Key situations covered include:

• Welcoming a bar guest, handling an unavailable drink, offering an alternative, and completing payment or a room charge.
• Checking a reservation, seating a guest, offering an aperitif, and taking a full food and drink order while recommending one dish.
• Offering dessert and coffee, responding to a guest's feedback about their meal, and correcting a billing error professionally.
• Answering a room service call, clarifying an order detail, managing one unavailable item, and confirming a delivery time before closing politely.
• Explaining service availability clearly when a guest requests something outside operating hours.

Course Structure & Delivery

• Format: 8 × 2-hour private, live online sessions (16 hours total).
• Progression: Step-by-step skill building, moving from bar service and payment handling through to room service management and service availability communication.
• Practical Practice: Heavy emphasis on active role-play and scenario-based training customised to hotel F&B contexts.
• Expert Guidance: Immediate feedback and guided, live corrections from your dedicated instructor to refine your approach.

Entry Level

This course is designed for learners at a B1 CEFR level (intermediate). Participants should already be able to communicate in basic everyday situations, follow straightforward instructions, and express simple requests and responses in English.

Assessment, Certification, and Next Steps

A Certificate of Completion can be issued based on your demonstrated communication skills.

Course Outcomes

After completing the course, you will notice a meaningful shift in how you interact with international guests. You will not simply speak English better; you will communicate with greater ease, handle unexpected situations more calmly, and deliver a consistently professional guest experience across every area of hotel F&B service.

Graduates can continue their professional development by transitioning into our 1:1 English programs.

Terms and Conditions

• Please email all cancellation or rescheduling requests to: support@lingua-learn.sg
• We require at least 24 hours’ notice to cancel or reschedule a class.
• Cancellations made with less than 24 hours’ notice will be counted as attended, and no rescheduling or refund will be offered.