Geoffrey
Learned Spanish with usVery good experience for Spanish lessons following purchase on buyclub. Professional, available and responsive in the organization and a very educational teacher.
At the front desk, you are the first face a guest sees and the last voice they hear. Every check-in, every phone call, every billing query — it all reflects the standard of your hotel. If you have ever felt uncertain mid-conversation, struggled to explain a charge clearly, or found yourself searching for the right words during a busy check-in, this course is designed to change that.
Course Features:
– Led by experienced, native-speaking English tutors
– CEFR-aligned skills development tailored for hospitality professionals
– Private format (small-groups available on request)
– Comprehensive learning materials
– Fully online with flexible scheduling to fit your busy workday
Through live, interactive sessions and scenario-based practice, you will work through the situations that define your role: managing check-ins and booking changes, answering guest questions and giving directions, handling phone enquiries and room-rate discussions, and processing check-outs and billing queries. Every session is built around real front desk scenarios, so the language you practise is immediately useful at work.
900 SGD
This applied language programme is a strong fit if you:
This course is built around four practical units, each targeting a core part of the hotel front desk professional's role:
Unit 1 — Check-in and Booking Changes Handle a basic hotel check-in, confirm or adjust a room booking, use room-type and date language accurately, check the spelling of guest names, and welcome guests with genuine warmth and professionalism.
Unit 2 — Hotel Services and Directions Answer guest questions about hotel services, opening and closing times, and facilities, give clear directions to locations inside the hotel and in the surrounding area, and respond to common guest enquiries with confidence.
Unit 3 — Enquiries, Room Rates and Phone Bookings Respond to room-rate and conference-facility enquiries, communicate price information clearly, take and adjust phone bookings, offer appropriate alternatives when a room is unavailable, and record accurate messages.
Unit 4 — Check-out, Bills and Payment Manage a smooth hotel check-out, ask about payment methods, explain common bill items, handle simple billing queries, provide receipts, and close every guest interaction on a professional and polished note.
Every unit is grounded in practical application, so you can use your new language skills at the front desk immediately. Key situations covered include:
This course is designed for learners at a B1 CEFR level (intermediate). Participants should already be able to communicate in basic everyday situations, follow straightforward instructions, and express simple requests and responses in English.
A Certificate of Completion can be issued based on your demonstrated communication skills.
After completing the course, you will notice a meaningful shift in how you interact with international guests. You will not simply speak English better; you will communicate with greater clarity, manage guest requests more calmly, and represent your hotel with the professionalism and confidence every guest deserves.
Graduates can continue their professional development by transitioning into our 1:1 English programs.
Very good experience for Spanish lessons following purchase on buyclub. Professional, available and responsive in the organization and a very educational teacher.
I recently completed a French course with Lingua Learn, and it was a great experience. It was well structured, the materials were engaging, I really enjoyed the course. I recommend it.
For years I’ve been looking unsuccessfully for good and affordable German classes for my kids. I am so happy that I learned about Lingua Learn a few months ago. My kids love the classes. The team is very supportive and the prices are very reasonable. Above all, as a working mom, I don’t have to worry about transportation, since classes are online. Thank you very much team Lingua Learn for an outstanding service.
I highly enjoyed the Spanish course with Susana. She was able to change topics each lesson while still providing grammatical exercises. I learned a lot. Can’t wait to continue and improve my level!
I recently completed my Italian A1.1 course and had a fantastic experience! The course was engaging and well-structured, offering a great balance between grammar, vocabulary, and practical conversation skills. One of the highlights was our instructor, Ruben, who made the learning process both enjoyable and insightful. His sense of humor and real-life experiences made each class lively and relatable, keeping us motivated throughout the course.
I kept putting off learning Arabic as I found it hard but with Ms. Shaimaa the classes were interactive and fun. We got to practice a lot in class. I am starting my next level soon so I am excited to learn more and start finally having conversations in Arabic with my friends. Thank you, Shaimaa and Lingua Learn!
Our complete 1:1 language programme — built for adults who want structured, personalised coaching and real, lasting progress.
Got an upcoming job interview or university presentation and worried about your English? Let us help you walk in the room with confidence.