English
Hotel Front Desk & Guest Services
Designed for hotel front desk staff, this course builds the English skills you need to welcome and assist guests with confidence and professionalism
Your course
In focus
Who this is for
For hotel front-desk and guest-services staff who want practical English for their role. The course is designed around CEFR B1 communication. You should already be comfortable with the language needed at that starting level.
Skills and focus
Four practical units focus on the communication you use at work:
- Handle check-in, reservations and booking changes
- Explain services and give directions
- Discuss rates, take telephone bookings and record messages
- Explain bills, payments and check-out
How it works
16 hours of private, live online instruction across eight 2-hour sessions. Build skills step by step through role-play and realistic front-desk and guest-service situations, with live correction and feedback from your teacher.
What to expect
Practise handling front-desk and guest-service situations more clearly and confidently. Your progress is shown through the tasks you complete and the feedback you apply.
A Certificate of Completion can be issued based on your demonstrated communication skills.
Booking terms
- Please email all cancellation or rescheduling requests to: support@lingua-learn.sg
- We require at least 24 hours’ notice to cancel or reschedule a class.
- Cancellations made with less than 24 hours’ notice will be counted as attended, and no rescheduling or refund will be offered.