English
Hotel Support Staff, Guest Contact Basics
Designed for hotel support staff, this course builds the English skills you need to keep daily operations running smoothly.
Your course
In focus
Who this is for
For hotel support staff who want practical English for their role. Beginner level (CEFR A2). You should already be comfortable with the language needed at that starting level.
Skills and focus
Four practical units focus on the communication you use at work:
- Introduce yourself and handle basic guest contact
- Explain facilities and opening times
- Give directions in and around the hotel
- Respond to basic complaints, apologise and refer issues to the right person
How it works
16 hours of private, live online instruction across eight 2-hour sessions. Build skills step by step through role-play and realistic guest-contact situations, with live correction and feedback from your teacher.
What to expect
Practise handling guest-contact situations more clearly and confidently. Your progress is shown through the tasks you complete and the feedback you apply.
A Certificate of Completion can be issued based on your demonstrated communication skills.
Booking terms
- Please email all cancellation or rescheduling requests to: support@lingua-learn.sg
- We require at least 24 hours’ notice to cancel or reschedule a class.
- Cancellations made with less than 24 hours’ notice will be counted as attended, and no rescheduling or refund will be offered.